Does Twin Spires always suck?

[milwmike]

I had the same problem, but the rep I spoke with on site said they had a bank in the clubhouse that could withdrawal from your .com account.

[jmetro]

Churchill has the greeters too, Which may appeal to new fans but to me it\'s just a person that they could dedicate to a more needed area.  

Tomorrow West Viginia visits Louisville in college football at 12:00 noon.   The stadium is a 10 minute walk from Churchill Downs.  You would think that CD would want to garner some of the overflow of the 50K fans there for football by moving their post time back.  Wrong.   They keep their post-time at 12:45 and by the time the game is over so is half of CD\'s card.  

They had the same scenario last weekend, noon football game at the stadium, CD running their regular card.   They get maybe a hundred or so fans that did both, myself included.   Just another example of one of the suppossedly bell-weathers of the sport missing an oppurtunity to generate more business.

[jack72906]

This is great. Par for the course with CD I guess.

On the other hand Kentucky regularly schedules October home games at night so fans/horseplayers can have the day at Keeneland and the football games at night. Seems like straightforward common sense.

[analizethis]

Thanks for the feedback. It\'s concerning that they couldn\'t even have a consistent response to a problem they may have anticipated.

[sighthound]

That\'s a generous assessment.

[sighthound]

Well, my PIN doesn\'t work.  Spend 20 minutes on speakerphone hold trying to get customer service, but no answer, so hung up.

Xpressbet here I come.  Is that the only other ADW wagering platform available?

[SoCalMan2]

sighthound Wrote:
-------------------------------------------------------
> Well, my PIN doesn\'t work.  Spend 20 minutes on
> speakerphone hold trying to get customer service,
> but no answer, so hung up.
>
> Xpressbet here I come.  Is that the only other ADW
> wagering platform available?


I, too, am really disappointed and share the sentiment.  Is there a good way to get educated in options for those of us who wish to depart Twinspires?

I was a platinum level member at Youbet and was accorded a good level of customer service.  TwinSpires has been absolutely appalling....my concerned emails have not been responded to since Tuesday (other than an automated response acknowledging receipt of my email and promising a response shortly).  This is real simple basic customer service.  Moronic companies in a wide array of businesses are way more responsive than Twinspires has been.  This has nothing to do with what is going on at the track....how can they not run an internet business?  The whole world is doing that.

[Sandreadis]

I have no complaints with XPressbet.com.
Small player curently getting 2% rebate.
I do everything online, not much human interaction.
Withdraws are back in your checking acct. in 2 business days.

[Wrongly]

I called TS last week and a customer service rep changed my pin number to a password in only a few minutes.  My experience with them has been very good, TVG was terrible with all their stupid fees.  I also have my computer linked to my HD tv and the TS broadcast look awesome.  If you\'re going to play from living room downs, I can\'t see using another company.

[nhorizon]

I agree Wrongly.  You have to be very patient...wait to speak to a representative who will inform you how to change your password to work.  Just keep holding to speak to a live person and the problem is fixed in one minute.

[shanahan]

when you say \"linked to my HDTV\"...are you saying you hook the laptop up through your flatscreen, or ....what?  I\'d like to watch on TV rather than laptop.

[alm]

Ditto...I\'ve never had a problem getting through to TS customer service within a minute...you all should hang in there.  The transition was a pain for me, but it\'s over and things work fine.

[Wrongly]

shanahan

I connect with an HDMI cable but there are several other ways as well.  

Hook up laptop