Utterly inexcusable, this is BASIC modern computing/customer service. This stuff isn\'t even particularly hard or expensive; they just don\'t give a $hit. Was at a party today, we had planned on betting off the host\'s Twin Spires a/c, same thing as what you guys are saying, timeouts, no access...P_A_T_H_E_T_I_C....and this has happened several different times on big days w/his a/c....fwiw, we switched to my NYRA a/c, and while it was slower than a normal Saturday, we did get down on both the turf race and the Derby....unfortunately...and who knows what\'ll happen to us account-holders once Cuomo & co flush NYRA down the crapper...
